FAQ

FAQ & SHIPPING FAQ

Different Not Less partners with global merchants and works very closely with skilled tradesmen in order to provide you with the absolute best prices you will find no where.

Our partners are located throughout different parts of the world including Bhutan, India, China, Japan, Dubai, and many more. Our unique business model and established relationships with our global partners have given us access to products and accessories at phenomenally low prices and we pass these steep discounts we have earned along to you – our valued customer

Because we ship directly from our partners’ facilities from various countries throughout the world, your purchase(s) may take between 3-6 weeks to arrive. Rest assured you’re in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.

How much is shipping?

This depends on the product ordered, the total weight, and where we’re shipping to. 

Do you ship to my country?

We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it’s very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Canada, and more!

How long does it take for an order to arrive?

This depends on the product ordered:

  • Regular items can take between 2-4 weeks
  • Sale priced items may sometimes take between 3-6 weeks
  • If you have any questions about our shipping times, please contact us and will be happy to help!
    • PLEASE NOTE:In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays).  As such, If we have already sent your order we will not be able to issue you a refund.  For more information please contact us.

Can my order be shipped faster?

  • At this time, we only have standard shipping and the shipping times will vary depending on what products you ordered. For more information on the shipping times, please refer to “How long does it take for an order to arrive” above.
  • Please note: we have received plenty of requests from our happy customers that want faster shipping options and it’s currently in the works! Once it’s effective in the store we’ll let you know – we’ll keep you posted!

Can I change my shipping address after I place my order?

  • For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.

It’s been over 6+ weeks and I have not received my order yet. What should I do now? 

  • If you have not received your order within the time frame given for your order (see ‘How long does it take for an order to arrive’above for more information), please contact us and we will look further into your order immediately.
    • A few examples for why orders may take longer to arrive to your shipping address:
      • incorrect shipping address was entered when the order was originally placed
      • there was an issue with customs which causes a slight delay
    • Please contact us if you haven’t received your order within the time frame given. We’ll take care of you so rest assured! 

Can I have a tracking number?

  • We would be able to provide you a tracking number typically after 3-5 days of placing an order. 

I ordered 2+ items, but only received one… where’s my order?

  • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

  • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation and a shipping notice

If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

What is your return policy?

  • If an item doesn’t arrive or doesn’t match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. Visit our return policy page

How do I contact you?

  • If you have any questions that are not on this FAQ page, please email us at support@differentnotless.us and we will promptly get back to you 

How come you don’t have a phone number for customer service?

  • Many times, we’re asked why we do not have a phone number for customer service.  We are certainly not offering phone support to be difficult.  We’re riding the wave of online shopping and using our e-mail id help desk to efficiently take care of our customers in a manner in which phone support simply does not do.  Many online businesses these days are moving towards online only support for many reasons.  First off, it’s convenient.  You can contact us any time, 24/7.  You don’t have to wait for a call center to open.  Secondly, it eliminates confusion.  When things are in writing, it eliminates any “he said/she said” scenarios.  Every piece of communication is right there for all parties to view at any time.  Third, it allows multiple team members to assist a customer. Plus it’s affordable.  Opening a call center means more money.  That would inevitably result in increased pricing.  Again, we want to keep our prices at rock bottom for you.